Help
Help & FAQ
Quick answers about accounts, billing, attendance, the app, and privacy. Still stuck? Reach out from Settings → Support in the app.
Accounts & getting started
How do I create an account?
Accounts are created by your daycare, not through public sign-up. Your center adds you and sends an email invite — accept it, set a password, and you’re in. This keeps every family and staff account tied to a real center.
I didn't receive my invite email.
Check your spam or junk folder first. If it’s still missing, ask your daycare to resend the invitation — admins can re-send invites to families and staff at any time.
How do I reset my password?
On the sign-in screen, tap Forgot password and enter your email. You’ll get a link to choose a new one. You can also sign in on the web app.
Billing & payments
How do parents pay tuition?
Parents add a card once in the app, and tuition is charged automatically on schedule. Everything happens inside CapyKids — there are no separate checkout pages or portals to log into.
How much does CapyKids cost?
CapyKids is one flat rate per month for your whole center, with a 14-day free trial. Tuition payments are processed through Stripe, so standard processing fees apply plus a small platform fee. See pricing for the details.
Where can I see past payments and receipts?
Open Billing in the app to view your payment history and receipts. Year-end tax statements are available there too when the period closes.
What are add-ons?
Add-ons are optional extras a center may offer — late pickup, field trips, or supplies. Parents approve and pay for them in the app, so you’re only ever charged for what you’ve agreed to.
Attendance & check-in
How does check-in work?
Depending on your center, you either scan a QR code at the classroom or front desk, or a teacher records attendance for you. Either way, you’ll see your child’s current status in the app.
Will I know when my child is checked in or out?
Yes. Turn on push notifications and you’ll get an alert at drop-off and pick-up, plus when a new daily report is posted.
The mobile app
Where do I download the app?
Search for CapyKids on the App Store (iPhone & iPad) or Google Play (Android). Prefer not to install anything? You can also use the web app in any browser.
I have more than one child. Do I need separate logins?
No — all children in your household appear under a single login. Switch between them from the top of the home screen.
Privacy & photos
Who can see photos of my child?
Photos of your child are only shared when you’ve granted consent, and you control that setting. If consent isn’t granted, classroom photos of your child aren’t displayed.
How do I change my photo consent?
Go to Settings → Photo consent in the app to grant or revoke photo sharing for each child. You can change your choice at any time.
Can other daycares see my family's information?
No. Your data is isolated to your center at the database level — one daycare can never see another’s families, staff, or billing.